You can send Groupon customer support an email and ask them to update your account information. Be brief in the email and outline the changes you want made in a mild manner. You should expect a reply from Groupon's customer support team at any time but in no less than 7 hours.

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Accordingly, how do I edit my Groupon?

Go to My Groupons and select View Details for the deal you'd like to exchange. On the left side of the page, select Exchange Package to start the process. Let us know why you want to exchange your item. Use the dropdowns to select a replacement item from the same deal.

Similarly, can you transfer a Groupon to another person? Simply click 'Buy as Gift' on the item or experience you want to gift to someone and follow the steps through checkout. Then your gift can be delivered by email or mail, or you can ship it to yourself and give it in person. Currently, our gifting option can only be accessed through the web experience.

Thereof, how do I contact Groupon for a refund?

Let them know that any customer who requests a refund should be referred to Groupon customer support page at groupon.com/customer_support. Our customer support reps will then apply the Groupon refund policy and work with the customer to resolve the situation.

When can I use my Groupon after purchase?

Vouchers cannot be redeemed until 24hr after purchase. Vouchers can only be redeemed for the deal option that was purchased.

Related Question Answers

What happens if your Groupon expires?

Under the terms of Groupon's Trade-In Program, you can trade in certain Groupon vouchers for Groupon Bucks up to two weeks after they expire. Your original voucher will become worthless. This is one of the few times a traditional Groupon voucher can lose its face value.

How do I log into Groupon?

Trouble accessing your Groupon account Click Sign In in the upper right corner. If you're already signed in, you'll see your name in the top right corner. If someone else is signed in, put your mouse over their name and select Sign Out from the menu that appears. Then, enter your email address and password.

How do I talk to someone at Groupon?

If you need to talk to a live person in Groupon customer service you need to dial 1-888-582-4354. This number is available 8 am – 6 am CST Monday through Friday.

What is G Pass ticket on Groupon?

G-Pass or Voucher: Groupon offers two main types of deals for the events we feature. G-Pass: G-Passes are your ticket. To use one, simply present it to the ticket taker, then head to your seat. Learn more about G-Passes here.

What does pending on Groupon mean?

If your order has been pending for a while, this may indicate that your method of payment has failed or is invalid.

What happens when you hit redeem on Groupon?

When you access your Groupon vouchers, there is a button that says “Mark as Redeemed”, pressing this button Does Not redeem your voucher, but it does tell Groupon that your voucher has been redeemed. If you've done this, you'll need to contact Groupon Support to find your voucher number.

How do Groupon concert tickets work?

G-Pass tickets will be available to print from your Groupon account 48 hrs after your deal ends. If you have a Groupon voucher instead of a G-Pass ticket, print your voucher to exchange it at the box office or as otherwise stated on your deal's Fine Print. If you still need assistance visit Groupon.com.

Does Groupon store credit card info?

Groupon does not have access to your credit card details at all. While it seems like it is stored in your account, it is actually placed in the highly secure Adyen electronic vault. This is to ease the purchasing process for you, so that shopping on Groupon would be convenient.

How long does it take for a Groupon to show up?

How long will it take for me to receive my offer from the Online Shopping purchase? Groupon offers will show up as "pending" and will be credited within 45 days.

Do you have to pay for Groupon?

Groupon, founded in 2008, bills itself as a cash-back, online discount product and service platform that "gives your money back" when company consumers claim a deal. There's no cost to claim a deal, and once a consumer makes a claim on a deal, the deal can be used on an unlimited basis during the offer period.

How do I check my credit on Groupon?

To check your Groupon credit balance, visit My Groupons and check the amount displayed in the upper right corner.

How do you redeem expired Groupons?

Redeeming an Expired Groupon

1. Find your expired voucher on your My Groupons page, under Credit Vouchers (on the website) or Expired (on the mobile app).
2. The amount you paid for the voucher can still be used at the business toward the purchase of the goods or services originally advertised in the deal.

How do I contact Groupon by phone?

Contacting Groupon - by phone or otherwise While 877-788-7858 is Groupon's best toll-free number, there are 5 total ways to get in touch with them.

Can I get a refund on Groupon purchase?

Unless the Fine Print says otherwise, you can return any item you purchased through Groupon Goods within thirty days of delivery, on us. After thirty days of delivery, all items purchased through Groupon Goods are non-refundable and all sales are final.

Can I cancel a Groupon purchase?

How do I cancel a Groupon order I placed? Click the "View Details" button next to the Groupon you want to return. (Remember, you can only return Groupons within the first three days of purchase, and they can't have been redeemed.) Then, click "Cancel Order."

How do I contact Groupon support?

You can contact Groupon across the following mediums: Phone, Web, Email, Twitter, Chat.

1. 877-788-7858. Customer Service. 60 mins. 501.
2. Customer Service.
3. [email protected] Customer Service.
4. @GrouponHelpUS. Customer Service. 11 mins.
5. Customer Service. 12 mins.

How do I complain to Groupon?

We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/customer_support. Please let me know if you have any other questions.

How do I cancel an order on Groupon app?

Steps

1. Open the Groupon app on your iPhone or iPad. The Groupon icon looks like a green "G" on a white background.
2. Tap the My Stuff tab on the bottom-right.
3. Tap Customer Support.
4. Select the order you want to cancel.
5. Tap the Cancel Order button.
6. Follow the steps provided to complete your cancellation.

How can I email Groupon?

Groupon Email: [email protected]groupon.com.